Wherever you are in the world, our dedicated team is ready to provide assistance and support, ensuring your satisfaction and peace of mind. Whether it is for the sorting solutions like the vertical crossbelt sorters, horizontal crossbelt sorters, traysorters, the IAS or our sorting controls platform EAE Flow, EAE Flow.Care offers you reliable and responsive customer service that exceeds expectations.

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Maximised uptime of your operation

With EAE Flow.Care, your service request is prioritised. Combined with quick resolution times, your operation is up and running in no-time.

Predictable cost of ownership

For a fixed amount, you are ensured of a functional system. No hassle, no surprises, no unforeseen costs

Protected by the latest IT security

An up-to-date system is the basis for a reliable operation. We ensure your IT security, you focus on your operation

Hotline Service

Our hotline service puts you directly in touch with expert support. Our team analyses, diagnoses, and swiftly resolves any issues you face. If phone support isn’t enough, our remote access capabilities allow us to efficiently address any concerns, providing a seamless and effective customer experience. Our worldwide network of experienced 24/7 hotline professionals deliver accurate assistance, ensuring your satisfaction and minimising downtime. Experience the convenience and reliability of our hotline service to keep your operations running smoothly.

(Remote) Maintenance

Ensure uninterrupted operations of your sorting solutions and/or sorting controls with our top-quality remote maintenance services. Our comprehensive maintenance plan covers both scheduled and unscheduled remote maintenance, ensuring your systems are always running smoothly. Our expert team will proactively address any issues and conduct regular checks to prevent potential disruptions. Experience the peace of mind that comes with reliable remote maintenance, allowing you to focus on your core business while we take care of your technical needs.

We provide the following maintenance services:
• Remote maintenance
• Preventive maintenance
• Corrective maintenance

Training & Consultancy

Unlock the full potential of your sorting solutions like vertical crossbelt sorters, horizontal crossbelt sorters, and traysorters with our expert training and consultancy services. Skilled operators are key to maximising performance, and our tailored training programs ensure your team is equipped with the knowledge and skills they need. Our experienced consultants provide valuable insights and guidance to optimie your processes. Invest in improving knowledge and empower your workforce to achieve excellence, driving success for your business. Partner with us for comprehensive training and reliable consultancy support.

We offer 2 types of training:
• Operator training
• Maintenance training